Refunds
Refund policy
When money moves the wrong way on Drisvani, how it comes back.
Creators pay nothing
Joining is free. Our fee is a share of earnings, never a charge.
Failed payouts come back
If a withdrawal fails, the amount returns to your balance.
Charged by mistake? Full refund
A failed or duplicate payment is refunded in full.
Back to where you paid
Refunds go to the same UPI account the payment came from.
01About this policy
This policy explains when money is returned on Drisvani — to creators whose payouts fail, and to viewers who pay for an ad-free pass.
02Creators: nothing to refund
Creators never pay Drisvani. There is no sign-up fee, subscription or monthly charge. Our platform fee is taken as a share of what your videos earn, so there is no payment to refund.
03Failed payouts
If a withdrawal to your UPI ID fails, we retry it. If it still can't be completed, the full amount returns to your Drisvani balance and we tell you, so you can withdraw again — for example after correcting your UPI ID. Money from a failed payout is never lost.
04Viewers: the ad-free pass
Viewers will be able to skip ads for 24 hours with a one-time ₹9 UPI payment. This pass isn't available yet; these terms apply once it is.
- Charged, but the pass didn't turn on — full refund
- Charged twice for the same pass — the extra payment is refunded
- Pass turned on and used — not refundable, as it has already been delivered
05How to ask for a refund
Email grievance@drisvani.in with the UPI transaction reference and the date of the payment. We acknowledge every request within 24 hours and resolve it within 15 days.
06How refunds are paid
Approved refunds go back to the UPI account the payment came from. They are usually processed within 5–7 working days of approval; when the money appears also depends on your bank.
07Changes to this policy
When this policy changes, the version and date at the top of this page change with it.
08Contact
Questions about a payment or a refund: grievance@drisvani.in.